Why Do I Need Laundry Services

• Free up time to enjoy other things

• We provide special services like ironing, hang-to-dry, dry cleaning, hand washing

• If you are a freshman, adjust to college life easily not worrying about laundry

• We are professionals and treat your clothing with utmost care

• We specialize in delicate clothing items and will keep them in top shape

• Your clothing will last longer

• Very affordable and saves you money.
   

​Laundry Hassles in College



Most colleges have free laundry facilities. Reasons it's a hassle to use the laundry rooms on campus:



• Wait in line to do your laundry

• Lack of respect or care for others' laundry

• Your laundry could be stolen if you are not watchful

• Dirty washers and dryers could stain your clothing items

• Items that need hand wash or hang to dry may be a pain with roommates and hallmates

• Campus washers and dryers could break from excessive use and may take a couple of days to be fixed

• Find Below Sample Hassles Experienced Using Campus Laundry Facilities

 

 

 

 

 

 

How is my laundry picked up?

Pickup details vary by school so please contact a Dorm Duster representative for exact details. That said, none of your pickups will ever require you to go leave your dorm.
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What do I use as a laundry bag?
Before your first scheduled pick up day, you will be sent a custom Dorm Duster laundry bag and dry cleaning bag. For tracking purposes we ask that you only use these bags.

Is there a limit to how much I can send each week?
Our Dorm Duster laundry bags are made in varying sizes to fit with the plan that you choose, but you are free to fill your bag as full as you would like.
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Are there overage charges?
No! Dorm Duster  likes to keep things simple so there are no overage charges for sending in too much laundry. The only way to incur additional charges is by sending in Dry Cleaning or requesting other special services be added to your plan.

How Much Does My Laundry Weigh?
Unfortunately this question depends completely on the individual, and we see people send anywhere from 10 to 40 pounds of laundry each week. That said our customers average approximately 22-25 pounds per week, with must students falling in this range. The easiest way to know for sure is just to send it the first few weeks to see where you are at, and then you can adjust your plan accordingly to match your needs.

Who is cleaning my clothes?
Dorm Duster  is affiliated with top quality, professional laundry facilities across the country. These facilities provide all of the laundering services for Dorm Duster.

How does Dry Cleaning work?
Dorm Duster gives customers a separate custom bag for their Dry Cleaning so that there is no confusion. Simply fill your dry cleaning bag and send it in with your laundry bag and we will take care of the rest. Dry cleaning credits can be pre-purchased at a discounted price or can be paid for as you go.

Can I sign up for only a dry cleaning plan?
Dry Cleaning is usually offered only as an add-on to our wash-dry-fold plan however in several cases we are able to offer dry-cleaning alone. Please contact a Dorm Duster representative for more information.

What if I need special materials dry-cleaned (e.g. leather, silk or cashmere)?
Quotes for special materials are available if requested, but you can expect prices that are at or below the standard local rates.

What happens if I miss a week? Can I make it up the following semester?
No, Dorm Duster does not offer refunds for individual weeks.

What happens if I find that an item is missing?
Most of the time, missing clothes have slipped into roommates' laundry bags or been otherwise misplaced around the house, but if fault is found on our end we do have a reimbursement policy. If there is a question of lost clothing, please contact a customer service representative as soon as possible.

What happens if some of my clothes are damaged?
In the rare event that an item is determined damaged as a result of the Dorm Duster service, you will be reimbursed for its cost according to Dorm Duster standards as noted in our terms and conditions. However, Dorm Duster does not accept responsibility for clothes damaged due to a customer's negligence (e.g. if a pen left in a pocket stains clothing, or a hang dry/dry clean only shirt is sent with the regular laundry).